When shipping a cable back to Retro Access for warranty work there are some expensive pitfalls to avoid.
RMA Shipping Recommendations:
- Re-use packaging you’ve received. Whether it is a padded mailer or a small box, you’ll save up to $6 versus buying a mailer at the post office.
- It is fine to tape up those poly bubble mailers you get from various retailers.
- Make sure to completely seal the package and remove or cover the old label.
- Use USPS Ground Advantage within the USA.
- This service generally includes $100 in insurance coverage.
- Your RMA is entering our queue and likely won’t be jumping in any faster if you use more expensive options.
- Generate your label using an online service. We recommend Pirate Ship.
- The web services generally offer commercial rates that will save you a large percentage versus paying retail at the counter.
Return Address:
Using USPS / Postal Carrier please ship to:
Retro Access
[RMA Number]
PO Box 1704
Cicero, NY 13039
For non-postal carriers (such as UPS, FedEx, DHL, etc) please ship to:
Retro Access
[RMA Number]
5601 NY-31 Unit #1704
Cicero, NY 13039
International RMA Notes:
Please ensure the cable is sent back to us properly. It is incredibly important that you fill out the customs paperwork correctly. Aevros LLC DBA Retro Access is not responsible for paperwork mistakes or additional costs that arise from them.
- The item should be clearly indicated as “Made in the USA“.
- The Harmonized Tariff Schedule of the United States (HTSUS) code for the shipment should be:
- 9801.00.1000 for “U.S. and Foreign Goods Returned”
- 9801.00.1012 for “U.S. and Foreign Goods Returned Temporarily for Repair”
- Any notations you’re able to make should include language that you are returning a previous purchase to us.
- Commercial Invoice:
- Indicate a nominal faulty materials value such as $10.00
- “US-manufactured goods returned to manufacturer under RMA for repair. No sale.”
- Customs Entry:
- Claim: HTSUS 9801.00.10
- Mark “Returned American Goods. No sale. No duty.”