I’m pretty sure this is a recent change as I wasn’t seeing it before, but I’m now being alerted when somebody messages the store after they made an order. A speech bubble icon appears next to the order in the fulfillment list.
This is very convenient because the amount of emails we get can make sorting things like this quite difficult especially if there is an email backlog. So when we are building the cables, it’s now possible to click these icons and see if an adjustment was requested immediately.
Because of conveniences like this making this work a lot easier to handle, it’s unlikely I am going back to eBay. People changing their order after the fact is actually quite common and now, much easier to sort out.